Shipping & Returns

Enquiries & Payment Details

Tugkan is the producer and supplier of bakery and pastry equipments to worldwide with manufacturer partners since 1995
Machines and equipments are produced in Turkey, Italy, France, Germany, Spain, Portugal under international quality standards and European Norms CE

Product Price

Prices are NET prices without packaging, VAT, Transport and other expenses. Total cost will be informed by sending a quotation to customer.
Prices would be revised at any time before sending an official quotation to customer.

Online Order

1-Register,
2-Choose requested equipment / s and quantity,
3-Indicate extra options if avaliable,
4-Indicate shipping ( delivery ) address (if different from invoice address)

Order via e-mail by indicating following details

Company Name :
Customer Name :
Invoice Address :
Contact Phone :
Customer Fax :
Customer E-mail:
Delivery Address ( if different from Invoice address )
Product & Code:
Model :
Extra Options (if avaliable) :

**Also buyer can visit our production line and order at same time

How to pay my order ?

Tugkan Ltd. will prepare official proforma invoice and send to buyer by e-mail or fax.
Payment will be send to Tugkan Ltd. bank account or Tugkan partner companies in France or Germany.
Wire Money Transfer / Letter of Credit ( irrovocable confirmed type, all commissions must be paid by buyer)

1 - 100 % payment via international bank transfer (wire money transfer) or
2 - Letter of Credit ( 50 % advance - 50 % before departure of machines). We would accept letter of credit if total order is higher than 30.000 Euros, if aprroved by Tugkan .
3 - Payment in our factory ( buyer can place an order in our factory after seeing machines on work )30 % have to paid in order and remaining balance will be paid in delivery at factory.

Order prepayment : 50%
Payment preshipping : 50%

Bank Details
Bank Name:T.Garanti Bank
Swift Code:TGBATRIS XXX
Account Owner:Tugkan Makina Ltd
Bank code: 62
Branch Code:Gaziosmanpasa –Istanbul / 70
Account Number : 9092041
Bank Address:Halitpasa cd.No:35 G.O.pasa 34245 Istanbul/Turkey
Iban: TR94 0006 2000 0700 0009 0920 41
Tel:0090-212-5451000 Fax:0090-212-6166492

Warranty

New Equipment carries one year limited warranty
No other warranties expressed or implied are valid.
Used (reconditioned) Equipment is sold in "as is" condition with no warranty, unless specifically granted in writing by the seller
Additional warranty on used equipment is available at extra cost.
Warranty covers for manufacturing faults,electricity components are not in warranty condition

Equipment Availability

Depot Locations : Turkey, France, Germany
Delivery period : 3-7 days machnes if in stock / 15-45 days if out of stock
New Equipment availability is typically 2-6 weeks from time of order/deposit


Responsibility of Purchaser

It is the buyer responsibility to provide proper safety devices and equipment to safeguard the operator from harm for any particular use, operation or setup, and to adequately safeguard the machine to conform to all federal, state and local government safety standards, and all industry safety standards. Since state and local fire, building and health code licenses and permits vary extensively, Seller does not guarantee compliance therewith. Any costs or delays incurred to meet such state and local codes will be at the Buyers expense.
The price / for equipment does not include : any utility connections, electrical wiring, plumbing, venting, or alterations to the buyers premises, or any other work or materials or obtaining of building and installation permits and licenses. Also excluded are costs associated with unloading equipment or placement of equipment.
Buyer is responsible for all shipping and delivery costs, which must be paid for in full prior to the equipments departure from our facilities. Delivery dates indicated by seller are approximate. Delivery dates will be indicated in certain orders.Seller is not responsible for any damages or lost profits resulting from failure or delay in delivery or installation. Transport and insuarance belongs to buyer. Buyer is responsible for any and all return freight, redelivery or storage costs. Any costs due to buyers refusal to accept machine belong solely to the buyer. It is the buyers responsibility to inspect equipment immediately upon receipt of shipment or delivery date,if not buyer automaticly confirm the product.

Taxes

Purchase price is exclusive of any taxes. Prices are HTC. / without VAT.

Cancellations

Tugkan Ltd. reserves the right to withhold all deposits in the event of cancellation of equipment orders.
Tugkan Ltd. reserves the right to change the dimensions without notice.

Shipping :

Tugkan ltd. shows prices without shipping cost.
Shipping cost is variable depends on locations.We will take freight quotation from forwarders and we offer best quotation to customer. Customer would
Customer would pick up the order from indicated delivery point by their shipping forwarder.
Tugkan ltd. will ship products worldwide if applicable or possible and nearest delivery port.
Shipping will be done depends on buyer location and requested shipment type as by truck - airway - seaway.
Tugkan ltd. has no cooperation any shipping companies but Tugkan ltd will search for better shipping qoutation for buyer.
Shipping and delivery expenses are belong to buyers
If some restrictions are valid, delivery will be done to nearest custom / airport / seaport
10-45 days maximum delivery period from our factory + transport depends on quantity and machines
Ovens will be delivered demonted or monted to place easly to buyers address. Our worker travel and accommodation expenses belong to buyer
Other machines will be packed in wooden box or hard cartoon box to protect external damages for international shipment
Buyer is responsable for local taxes and local payments of buyer's country

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